Call Center Phone Positions
TenPoint Complete operates a call center convenient to Dublin, Marysville, Plain
City and surrounding areas. We service primarily the automotive and insurance
industries in a variety of ways. We offer a fast-paced, fun working environment.
We offer day and evening shifts. Most positions are part-time, but some fulltime
positions that have benefit eligibility may be available. The starting pay is
$9.00/ hr. and $10/hr for bi-lingual, Spanish-English capability.
Outbound Phone Surveys
TenPoint Complete surveys customers on automotive repair and automotive claims
experiences. Surveys are generally brief, and people are usually happy to tell
us about their experiences. We are hired by companies that repair or insure
vehicles, so these are not random surveys. The ability to speak clearly, operate
a computer and type, and accurately enter data is necessary for these jobs.
Call Center Services
We service several different customers within our Call Center Services
department, so the ability to understand different desktop computer tools and
workflows is important. TenPoint Complete takes First Notice of Loss (FNOL)
calls for insurance companies. This is for customers that have had an auto
accident and are reporting that accident. This is the first step in filing an
insurance claim and is therefore a very important part of the process. Another
account we have is taking consumer complaint calls from a large tire retailer.
Finally, we do repair scheduling, where we are calling customers and scheduling
their repairs at a collision repair facility. This job requires computer
knowledge, typing ability, the ability to accurately enter information, and the
ability to deal with customers that can sometimes be emotional or frustrated.
There is a training period, but successful employees in this job will be able to
do any of these different tasks as the calls come in. We especially need
Spanish-English capability in Call Center Services.
Inside Sales Representative
The Inside Sales Representative is responsible for selling the services of
TenPoint Complete. The position requires reaching out to business targets,
largely collision repair owners, operators or shop managers. The desire to work
in B2B inside sales and ability to make sales presentations over the phone and
via web demo is important. Computer knowledge including Salesforce.com, Excel
and PowerPoint is preferred. Travel to trade shows, industry conferences, and
meetings is possible after a successfully training period. Knowledge and/or
interest in the automotive industry is helpful. This is a fulltime position
eligible for medical, dental and 401k.