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Plain City Location

Loveland Location

Columbus, Ohio

Call Center Phone Positions

TenPoint Complete operates a call center convenient to Dublin, Marysville, Plain City and surrounding areas. We service primarily the automotive and insurance industries in a variety of ways. We offer a fast-paced, fun working environment. We offer day and evening shifts. Most positions are part-time, but some fulltime positions that have benefit eligibility may be available. The starting pay is $9.00/ hr. and $10/hr for bi-lingual, Spanish-English capability.


Outbound Phone Surveys

TenPoint Complete surveys customers on automotive repair and automotive claims experiences. Surveys are generally brief, and people are usually happy to tell us about their experiences. We are hired by companies that repair or insure vehicles, so these are not random surveys. The ability to speak clearly, operate a computer and type, and accurately enter data is necessary for these jobs.


Call Center Services

We service several different customers within our Call Center Services department, so the ability to understand different desktop computer tools and workflows is important. TenPoint Complete takes First Notice of Loss (FNOL) calls for insurance companies. This is for customers that have had an auto accident and are reporting that accident. This is the first step in filing an insurance claim and is therefore a very important part of the process. Another account we have is taking consumer complaint calls from a large tire retailer. Finally, we do repair scheduling, where we are calling customers and scheduling their repairs at a collision repair facility. This job requires computer knowledge, typing ability, the ability to accurately enter information, and the ability to deal with customers that can sometimes be emotional or frustrated. There is a training period, but successful employees in this job will be able to do any of these different tasks as the calls come in. We especially need Spanish-English capability in Call Center Services.


Inside Sales Representative

The Inside Sales Representative is responsible for selling the services of TenPoint Complete. The position requires reaching out to business targets, largely collision repair owners, operators or shop managers. The desire to work in B2B inside sales and ability to make sales presentations over the phone and via web demo is important. Computer knowledge including Salesforce.com, Excel and PowerPoint is preferred. Travel to trade shows, industry conferences, and meetings is possible after a successfully training period. Knowledge and/or interest in the automotive industry is helpful. This is a fulltime position eligible for medical, dental and 401k.



Loveland, Ohio


Recognition Specialist

TenPoint Complete operates an office in Loveland, Ohio, a suburb of Cincinnati. We offer a fun, pleasant and fast-paced working environment. This is an entry-level position that starts at $9.00/ hour with an incentive plan. We service insurance clients out of this office. Our most common need is for Recognition Specialists that are responsible for searching through closed insurance files to identify opportunities to recover for our clients. These jobs are part-time or fulltime and may have the availability of benefits. Essentially, we are looking for mistakes that have been made on automotive claims that have been closed. Another term for this position would be Claims Auditor. For this job, an eye for detail, common-sense knowledge of traffic laws and the curiosity to look up and understand laws in different states is helpful. This job takes place in an office environment, and you should enjoy working at a computer, looking at a large number of documents on a daily basis. You should be able to work independently, and knowledge of the Property Casualty Insurance industry is helpful. Once a mistake on a claim file has been found, you may be asked to help in the investigation of the claim, to help prove our position and ultimately recover money for our client, the insurance company.

 

 

 

 

 
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Contact Us
TenPoint Complete, Inc.
8080 Corporate Blvd.
Plain City, Ohio 43064
Phone: 800-343-0641
Fax: 614-873-9834